Deposit Refund
If you've closed your electricity and water accounts, and received your final bill, you can request a refund of your security deposit using this service.
Service Information
If you are looking to claim your Security Deposit on a rental premises account that you closed, then this service is for you!
Application Process
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Submit application and required documentation using EWA service channels.
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The application will be reviewed by the specialised team to verify that all requirements are met, and the customer will be contacted if needed.
Documents Required
- Refund Request Form (not applicable for online channels).
- ID card copy of both sides, or ID card reading data
- Official IBAN document
Service Fees
- No Fees
Service Duration
- 7 Working Days
Service Steps
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Submit ApplicationSubmit application and required documentation using EWA service channels.
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Application ReviewThe application is being reviewed by the specialised team to verify that all requirements are met, and you will be contacted if needed.
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Deposit RefundYour deposit will be refunded to your bank account.
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Your Service is Complete
If you are an heir seeking to claim the deposit of a deceased customer, this service is designed to assist you in the process.
Application Process
-
Submit application and required documentation using EWA service channels.
-
The application will be reviewed by the specialised team to verify that all requirements are met, and the customer will be contacted if needed.
Documents Required
- Refund Request Form
- ID card, copy of both sides, or ID card reading data
- Official IBAN document
- Official power of attorney from all heirs or attending personally in customer services centre
- Copy of religious ordinance document
Service Fees
- No Fees
Service Duration
- 7 Working Days
Service Steps
-
Submit ApplicationSubmit application and required documentation using EWA service channels.
-
Application ReviewThe application is being reviewed by the specialised team to verify that all requirements are met, and you will be contacted if needed.
-
Deposit RefundYour deposit will be refunded to your bank account.
-
Your Service is Complete
If you would like to claim a deposit on a commercial customer account, you’ve come to the right place!
Application Process
-
Submit application and required documentation using EWA service channels.
-
The application will be reviewed by the specialised team to verify that all requirements are met, and the customer will be contacted if needed.
Documents Required
- ID card, copy of both sides, or ID card reading data
- Copy of the commercial registration certificate
- Extract of the commercial registration certificate
Service Fees
- No Fees
Service Duration
- 7 Working Days
Service Steps
-
Submit ApplicationSubmit application and required documentation using EWA service channels.
-
Application ReviewThe application is being reviewed by the specialised team to verify that all requirements are met, and you will be contacted if needed.
-
Deposit RefundYour deposit will be refunded to your bank account.
-
Your Service is Complete