News

His Excellency Eng. Kamal bin Ahmed Mohammed, President of the Electricity and Water Authority (EWA), affirmed the Authority’s commitment to continuously improving its services for all citizens and residents of the Kingdom of Bahrain. This initiative aims to enhance the overall customer experience and meet public expectations in alignment with the comprehensive development goals led by His Majesty King Hamad bin Isa Al Khalifa, the King of Bahrain, and under the close follow-up of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister.

HE Eng. Kamal explained that in implementation of HRH the Crown Prince and Prime Minister’s directive to enhance 500 services across 24 government entities, EWA has completed the development of 21 services. These include 17 technical services related to electricity and water, three services linked to connection requests, and one service concerning payments.

Among the most notable improved services are new connection requests for electricity and water, technical services such as meter inspections, and additional electricity load requests. He also highlighted the recent launch of the eCheque service, which aims to simplify financial transactions and further the Authority’s digital transformation efforts.

He noted that the development plan was built on a strategy focused on delivering efficient, high-quality services. The Authority has improved operational efficiency by significantly reducing service completion times, cutting required documents by 50%, increasing the digital delivery of services, and streamlining e-service applications to a maximum of four steps.

This transformation has had a direct impact on operational efficiency:

• Electricity meter inspection times were reduced by 63%

• Electricity connection processing times were reduced by 30%

• Water connection times dropped by 25%

• The eCheque service achieved 100% digital conversion

HE Eng. Kamal added that the Authority is currently working on a new batch of service enhancements to further boost operational performance and enrich customer experience. He reaffirmed EWA’s ongoing efforts to align with the national digital transformation agenda and its commitment to regularly reviewing and refining services to ensure high standards of efficiency. These efforts, he emphasized, are part of a broader strategy to advance Bahrain’s electricity and water sectors in support of the Kingdom’s economic and urban development.